Effective date: 19 July 2026 | Version: 1.0 | Last updated: 19 July 2026
We take complaints seriously and aim to resolve them quickly, fairly and in plain language. This policy concerns Claim Advisors itself; an insurance grievance pursued against your insurer remains part of your case.
1. What this policy covers
You may complain about our service, website, payment or refund handling, communications, accessibility, staff or partner conduct, or processing of personal data.
2. Grievance Officer
Name: Tanmay Sharma
Designation: Grievance Officer
Email: care@claimadvisors.in
Phone: +91 90447 90516, Monday to Saturday, 9 am to 7 pm
Address: 379, Sector 1, Udyan 2, Eldeco Colony, Lucknow, Uttar Pradesh 226025, India.
3. How to raise a grievance
Email with "Grievance" in the subject and include your case reference, a clear description, the outcome requested and any useful documents or screenshots. You may also call during working hours.
4. Timelines
- We acknowledge the grievance within 24 hours.
- We aim to resolve it within 15 days.
- If additional information or time is reasonably required, we explain why and keep you updated.
5. Escalation
For an unresolved privacy concern, you may approach the Data Protection Board of India in the manner it prescribes. For a consumer dispute, you retain the right to approach the appropriate consumer commission under the Consumer Protection Act, 2019.
6. Records and non-retaliation
We record grievances and outcomes for accountability, improvement and legal compliance. Raising a grievance in good faith will not result in retaliation or reduce the standard of service provided to you.