Effective date: 19 July 2026 | Version: 1.0 | Last updated: 19 July 2026
This policy explains payments, cancellation and refunds and forms part of our Terms and Conditions.
1. What you pay
- Case review and merit assessment: free. If we decline the case, nothing is payable.
- Registration fee: INR 499 inclusive of GST, payable once and only after we accept the case.
- Success fee: 15% of money actually recovered at company or Ombudsman level, or 20% at legal level, plus GST on the fee. No recovery means no success fee.
2. Before case acceptance
You may stop the intake or review at any time before acceptance at no cost.
3. Registration-fee cooling-off period
You may cancel within seven calendar days after paying the registration fee and receive a full refund if substantive case work has not begun. Substantive work includes detailed evidence review, drafting, filing or a formal escalation. We will tell you when substantive work begins. Once it has begun, the registration fee is non-refundable because the work covered by it has been performed.
4. Success fee
The success fee becomes due only on money actually recovered and is not refundable after the recovery has been made and the fee earned. If a recovery is later reversed through no fault of the customer, contact us for a fair review of the fee.
5. How to cancel or request a refund
Email care@claimadvisors.in with "Cancel" or "Refund" and your case reference, or call +91 90447 90516. We acknowledge the request within 24 hours. Approved refunds are sent to the original payment method, or another agreed method, within seven to ten working days.
6. Third-party costs
Independent advocate fees, filing fees and forum or professional costs are separate. Their cancellation and refund terms are governed by the person who charged them and will be disclosed before the cost is incurred.
7. Contact
Questions about cancellation or refunds: care@claimadvisors.in, +91 90447 90516, Monday to Saturday, 9 am to 7 pm.